Shipping policy

Delivery Policy

Lenorah & Co.

Where we deliver

We deliver by hand across Metro Minneapolis — anywhere within 15 miles of our shop in Edina. We do not ship flowers, and we do not deliver outside this area. If you are unsure whether we reach you, enter your address at checkout and you will see straight away, or email us before ordering and we will tell you.

When we deliver

We deliver on Wednesdays and Saturdays. Tell us which day you would like in the notes at checkout, and if you don't, we will be in touch to agree one before your first delivery.

Orders need to be placed at least 48 hours before your delivery day, as we buy and condition flowers ahead of time.

What delivery costs

Delivery is $50 per delivery, and complimentary on orders of $275 or more. This applies to single orders and subscription deliveries alike.

Receiving your flowers

Someone does not need to be home. If we cannot access the property, we will leave your arrangement in a safe, shaded spot and let you know where. If there is nowhere suitable, we will contact you to arrange a redelivery.

Please check the delivery address carefully. If a delivery cannot be completed because the address was wrong or incomplete, a redelivery is charged at the standard rate.

Sending flowers to someone else

If you are sending an arrangement as a gift, add a phone number for the recipient at checkout where you can. It lets us reach them if there is a problem on the day, and it is the single most useful thing you can give us.

If something goes wrong

If an arrangement arrives damaged or below the standard we would want to send, tell us within 48 hours and we will put it right. See our Refund Policy for the full terms.