Cancellation policy

Subscription Policy

Lenorah & Co.

What you're subscribing to

A Bloom Subscription is a recurring order for a seasonal, hand-tied arrangement, designed by us and delivered to you on the schedule you choose. Because our flowers are bought fresh each week, the blooms will vary — we work with what is at its best that week rather than repeating a fixed recipe. The size, style and quality stay consistent; the specific stems will not.

You choose two things: how large the arrangement is, and how often it arrives.

Sizes and what you pay

There are four sizes and three delivery frequencies. Every price below is per delivery.

Size	One-time	Monthly	Every two weeks	Weekly
Petite	$165	$150	$140	$130
Classic	$250	$225	$210	$195
Signature	$350	$325	$300	$275
Grand	$525	$475	$450	$425

The more often you receive, the less each delivery costs. Any size can also be ordered as a single arrangement without subscribing, at the one-time price.

Delivery is charged separately: $50 per delivery, and complimentary on orders of $275 or more. It is added at checkout in the usual way.

Your first payment is taken when you place the order. After that, the card you used is charged automatically at the start of each cycle, at the same price, until you cancel. We never see or store your full card details — payment information is held securely by Shopify's payment provider.

Note that "every two weeks" means every 14 days, not twice a calendar month. Over a year that works out at 26 deliveries rather than 24.

Delivery

We deliver across Metro Minneapolis — anywhere within 15 miles of our shop in Edina. If you are unsure whether we reach you, enter your address at checkout and you will see straight away, or email us before subscribing and we will tell you.

Delivery is $50 per delivery, or complimentary on orders of $275 or more. This applies to subscription deliveries in the same way as one-off orders.

We deliver on Wednesdays and Saturdays, and you choose which one suits you. Tell us your preferred day in the notes at checkout or reply to your confirmation email, and we will keep to it for every delivery in your subscription. If you don't tell us, we will deliver on Wednesdays and confirm with you after your first order.

Your day stays the same throughout — an every-two-weeks subscriber on Saturdays receives on alternate Saturdays, a monthly subscriber on the same Saturday each month. You can switch between the two days at any time; the Thursday cutoff below applies to that change as well.

Someone does not need to be home. If we cannot access the property, we will leave your arrangement in a safe, shaded spot and let you know where. If there is nowhere suitable, we will contact you to arrange a redelivery.

Please keep your delivery address up to date in your account. We cannot redeliver free of charge to an address that has changed without notice.

Changing your size, skipping, pausing and cancelling

You can change size, skip a delivery, change your frequency, pause, or cancel at any time, from your account or by emailing us. There is no minimum number of deliveries and no cancellation fee.

The one thing we ask: make changes by Thursday for the following week. We buy and condition flowers ahead of time, so once Thursday passes, the stems for your next arrangement have already been bought. Changes made after Thursday will apply to the delivery after next, and the upcoming one will go ahead as scheduled.

If you cancel, your subscription ends after any delivery already paid for. We do not refund a payment that has already been taken for an arrangement we have bought flowers for, but you will not be charged again.

If a payment fails

If your card is declined or expires, we will retry the payment automatically and email you to update your details. If payment cannot be taken, that delivery will be skipped and your subscription will continue from the next cycle. Nothing is cancelled without telling you.

Price changes

If our prices change, we will email you at least 14 days before your next payment, so you have time to decide whether to continue. Any price you were charged before that notice will not change retroactively.

Something wrong with your flowers

Tell us within 48 hours of delivery and send a photo if you can. Flowers are living things and they occasionally travel badly. If an arrangement arrives damaged or below the standard we would want to send, we will replace it or credit your next delivery.